Return & Refund Policy

Effective Date: July 14, 2026

At A TO Z Mobile Care and Gifts, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective or has a manufacturing defect.
  • The product delivered is different from the item ordered.
  • The return request is submitted within 7 days from the date of delivery.
  • The product is unused and returned in its original packaging with all accessories, labels, and invoice.

2. Non-Returnable & Non-Refundable Items

The following products are not eligible for return, exchange, or refund:

  • Customized mobile back covers with customer-uploaded images or designs.
  • Personalized products made specifically for a customer.
  • Products damaged due to misuse, mishandling, accidental damage, or improper care.
  • Products showing signs of usage after delivery.
  • Orders placed with incorrect device model selection by the customer.

Since customized products are created specifically according to customer requirements, they cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

3. Return Request Process

To request a return, please contact us within 7 days of delivery and provide:

  • Order Number
  • Customer Name
  • Reason for Return
  • Clear Photos or Videos of the Product
  • Images of the Packaging (if applicable)

Contact Details:

📧 Email: support@atozmobilecareandgifts.com
📞 Phone: +91 XXXXXXXXXX

Our team will review your request and respond within 2–3 business days.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

Shipping Charges

  • Shipping charges are non-refundable.
  • If the return is due to our mistake (wrong product, defective item, or damaged product), shipping charges will also be refunded where applicable.

5. Exchange Policy

Exchanges may be provided for:

  • Damaged products
  • Defective products
  • Incorrect products received

Exchange requests are subject to stock availability. If a replacement is unavailable, a refund may be offered instead.

6. Order Cancellation

  • Orders can be cancelled before they are processed or shipped.
  • Customized or personalized orders cannot be cancelled once production has started.

7. Contact Us

For any return, refund, or exchange-related questions, please contact:

A TO Z Mobile Care and Gifts

📧 Email:  a2zmobilecaregifts@gmail.com
📞 Phone: +91 90088 70635

Return & Refund Policy

Effective Date: July 14, 2026

At A TO Z Mobile Care and Gifts, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective or has a manufacturing defect.
  • The product delivered is different from the item ordered.
  • The return request is submitted within 7 days from the date of delivery.
  • The product is unused and returned in its original packaging with all accessories, labels, and invoice.

2. Non-Returnable & Non-Refundable Items

The following products are not eligible for return, exchange, or refund:

  • Customized mobile back covers with customer-uploaded images or designs.
  • Personalized products made specifically for a customer.
  • Products damaged due to misuse, mishandling, accidental damage, or improper care.
  • Products showing signs of usage after delivery.
  • Orders placed with incorrect device model selection by the customer.

Since customized products are created specifically according to customer requirements, they cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

3. Return Request Process

To request a return, please contact us within 7 days of delivery and provide:

  • Order Number
  • Customer Name
  • Reason for Return
  • Clear Photos or Videos of the Product
  • Images of the Packaging (if applicable)

Contact Details:

📧 Email: a2zmobilecaregifts@gmail.com
📞 Phone: +91 90088 70635

Our team will review your request and respond within 2–3 business days.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

Shipping Charges

  • Shipping charges are non-refundable.
  • If the return is due to our mistake (wrong product, defective item, or damaged product), shipping charges will also be refunded where applicable.

5. Exchange Policy

Exchanges may be provided for:

  • Damaged products
  • Defective products
  • Incorrect products received

Exchange requests are subject to stock availability. If a replacement is unavailable, a refund may be offered instead.

6. Order Cancellation

  • Orders can be cancelled before they are processed or shipped.
  • Customized or personalized orders cannot be cancelled once production has started.

7. Contact Us

For any return, refund, or exchange-related questions, please contact:

A TO Z Mobile Care and Gifts

📧 Email:  a2zmobilecaregifts@gmail.com
📞 Phone: +91 90088 70635